Multiagent structure
Specialized agents for sales, support, and scheduling, coordinated behind one conversation.
03 · Action Engine
AI agent for your business.Every channel. Phone, chat & website.
An AI agent that talks to your customers by chat or by phone, and knows your catalogue and stock from day one. Every conversation logged, scored, and used to make it better.
BOOK A DEMOWorks with your existing SIP trunk & website · No number changes · GDPR compliant
Enterprise grade system
Not a chatbot. A fully operational AI touchpoint.
Most AI agents start from zero. Our Action Engine runs on your workflows, product & price data - the same way across chat and voice, and knows when to bring in a human.
Omnichannel knowledge
One knowledge base powers chat, voice calls, and voice memos - no channel knows less than another.
Chat
Website and e-shop chat that knows your live catalogue and stock.
AI voice agent
Answers and makes calls, understands fitment and product questions, books and reschedules.
Telephony & e-shop integration
Connects to your existing SIP trunk and website or e-shop - no number changes, no rebuild.
Seamless human handoff
Escalates to a live operator the moment a conversation needs one, with full context carried over.
Command Center
Every call and chat logged, transcribed, recorded, scored for sentiment, and reviewed for improvement.
See It In Action
Not a script. A conversation.
Four illustrative examples of how the Action Engine actually handles a real situation - and knows when to bring in a person.
Website Chat - Support
Illustrative example
Visitor
Hi, I ordered a jacket last week and it hasn't arrived. Can you check?
Chat Agent
Sure - checking now. Your order shipped yesterday and is due tomorrow. Was there anything else, like an issue with the item itself?
Visitor
Actually yes - a different order arrived damaged. I want a refund.
Chat Agent
I'm sorry to hear that. Refund approval needs a person to review the damage report, so I'll pass this to our team right away with everything you've told me. Can I confirm the email on your account?
⇄ Escalated - full transcript in the human-handoff inbox
Illustrative example conversations - not recordings of real calls or chats.
See what this looks like on your own calls.
BOOK A DEMOCOMMAND CENTER
Every interaction, one place.
Every inbound and outbound call, and every chat conversation, lands in a single dashboard the moment it ends. Each record shows the direction, status, outcome, and duration - so nothing about a customer interaction lives only in someone's memory or a spreadsheet that stops getting updated. Whether a customer reached out by phone or by chat, the same conversation tracking system holds the record, searchable and timestamped.
FULL ANALYSIS
Every word, tracked.
Every call is transcribed in full, not just logged as a duration and an outcome. The complete exchange - what the customer asked, what the agent answered, where the conversation went next - is stored as a searchable transcript attached to that call session. This is the layer most AI phone agents skip, because a call log alone can't show you what actually happened in the conversation.
Sentiment Analysis
Every mood, scored automatically.
Each conversation is automatically scored for customer sentiment and marked for whether it needed a human. A pattern of frustration shows up in the data before it turns into a churn number - not after.
CHANNELS
Where your customers already are.
Website and e-shop chat that answers with your real stock and pricing, not a generic script. A voice agent that picks up the phone, understands product and fitment questions, and books or reschedules without a human touching it. Same brain, two channels. Connects to your existing SIP trunk and your existing website or e-shop. No new phone number, no platform migration, no months-long integration project.
Works with your stack
Plugs into the stack you already run.
No new logins to create, no tools to rip out and replace. The agent connects directly to what your team already uses, so setup takes days, not a migration project.
HUMAN HANDOFF
Knows when it's not its call to make.
The agent is built to hand off, not to bluff. When a conversation needs a person - a complaint, a high-value decision, an edge case outside its confidence - it escalates immediately and notifies the right operator, with the full conversation history already attached. No customer repeats themselves. No lead sits in a queue nobody knew about.
MULTIAGENT STRUCTURE
Not one bot. A structure.
The Action Engine is not a single script trying to do everything. Specialized agents handle sales, support, scheduling, outbound, and analytics - coordinated behind a single conversation, so the customer never sees the seams. All of them read from the same knowledge base: your catalogue, stock, pricing, and customer history. That same knowledge base powers every channel. A customer can start on chat, continue by phone, and leave a voice memo after hours - the agent knows the full history either way.
Use cases
Start with our Ready-Made Templates
Every scenario above starts from an agent template inside the platform - pick one during discovery and we tailor it to your business need.
Retail - inbound support
Handles product questions, stock checks, order status, and returns on chat or by phone, using your actual catalogue.
Retail - outbound & appointment outreach
Proactively reaches customers for seasonal reminders and restock alerts, or reaches a specified list of clients to set up a call.
Lead qualification
Chat-first qualification on your site, with a live phone handoff the moment a lead is hot enough to talk.
AI Receptionist
Answers calls, books appointments, and routes conversations - the front desk for businesses that don't have one.
Hotel & hospitality
Fully digitalized guest journey - booking questions, check-in details, room service, local recommendations, day or night.
Onboarding & internal knowledge
New hires learn a process through guided chat, and the team gets instant answers from company docs afterward.
Post-purchase follow-up
Checks in after a purchase, catches problems before they become a support ticket or a bad review.
Banking - account & privilege club
Answers account and privilege-club questions instantly, and knows when a request needs a compliance-trained human.
iGaming - player support & activation
Handles player questions and reactivation outreach around the clock, with responsible-gaming triggers escalated to a person.
Results that we create.
↑ 500% ROI
Faster return on investment
Agent goes from kickoff to handling real conversations in matter of weeks, and often 5-10x investment already in first months!
↑ 100%
Automation of contact center
Routine calls and chats are handled end-to-end without a human touching them - escalation is still one message away for anything that needs a person.
24/7
Uptime, covering all inquiries and calls
No lunch breaks, no holidays, no queue. Every call and chat gets answered the moment it comes in.
GDPR compliant, full data privacy
Your data never leaves your environment, and every conversation is stored under the same compliance standard as the rest of your stack.
Getting started
Getting your agent live.
A short, guided path from first call to a live agent, 4 to 8 weeks - not a months-long integration project.
Demo Meeting
Step 01
A short call to see the agent on your own use case, live.
Mapping Use Cases
Step 02
We map the calls and chats it should actually handle.
Agent Configuration
Step 03
Knowledge base, escalation rules, and tone set up.
Launch & Monitoring
Step 04
Live on your number and site, reviewed weekly.